Terms & Conditions
Contact Details -
Phone - 01782 610 241
Email - firstname.lastname@example.org
Address - Hollies Haberdashery, 19 Barracks Court, Barracks Road, Newcastle-under-Lyme, Staffordshire, ST5 1LG
Should you be unhappy in any way with any aspect of the service or products that you have received from us then please contact us via email or phone (email@example.com / 01782 610 241) and we will do everything we can to resolve any problems.
We do not share or sell your data with any other company and will not do so in the future. Any information that we hold about you as a customer along with your order details are held in our secure database. Please note that we do not store any payment details.
Delivery Timescales -
All orders are dispatched on same day if they are placed before 2pm. (excluding Sundays and Mondays when we are closed). You will receive and email confirmation when we dispatch your order and if it does not arrive when you expect it to, get in touch with us.
We accept immediate payments through the website via PayPal or by using a Credit or Debit Card. It is also possible to pay with a credit or debit card through PayPal without having a Paypal account. Alternatively if you would like pay over the phone please phone us on 01782 610 241 Tuesday-Saturday 10am-3pm and a member of our team will happily process your order..
Returns & Refund Policy
If you are not entirely satisfied with your purchase you can return your products to us within 14 days for a full refund or replacement.
Before you send your items back to us please notify us via email (firstname.lastname@example.org) and we will issue you with a returns number. Please return the goods in their original condition and ensure that you obtain proof of postage and we will process your return your return within 7 days of receipt.
Please note that you will be responsible for the return shipping costs unless your item is faulty. In the case of faulty products we will refund any reasonable postage paid by yourself.
Hollies Haberdashery Return Address -
Hollies Haberdashery, 19 Barracks Court, Barracks Road, Newcastle-under-Lyme, Staffordshire, ST5 1LG
Workshop Cancellation Policy
This is available on request please email for a copy